Privacy Policy

We collect information that you provide directly to us, including:

• Account Information: Phone number, name, and PIN for authentication
• Transaction Data: Wallet balances, topups, redemptions, and refunds
• Device Information: Device type, IP address, and browser information for security
• Usage Data: How you interact with our services to improve user experience

We use the information we collect to:

• Provide, maintain, and improve our wallet services
• Process transactions and send related notifications via WhatsApp
• Send you technical notices, updates, and security alerts
• Respond to your comments, questions, and customer service requests
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent transactions and abuse

We take reasonable measures to help protect your personal information:

• Encryption: All data is encrypted in transit and at rest
• Access Control: Role-based access ensures staff only see necessary data
• Phone Masking: Customer phone numbers are masked for non-admin users
• Audit Logging: All system actions are logged for security monitoring
• Secure Authentication: PIN-based authentication with secure storage

You have the following rights regarding your personal data:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your data (subject to legal requirements)
• Portability: Request your data in a portable format
• Opt-out: Opt out of marketing communications

To exercise any of these rights, please contact us at the email below.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required by law.

• Transaction data: Retained for 7 years for accounting purposes
• Audit logs: Retained for 90 days
• Account data: Retained until account deletion request

We use the following third-party services:

• WhatsApp Business API: For sending real-time transaction notifications and updates to customers
• Database Services: For secure data storage and management
• Cloud Hosting: For platform hosting and deployment

Each of these services has their own privacy policies governing their use of your data.

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last updated" date.

You are advised to review this privacy policy periodically for any changes.