Refund & Cancellation Policy

CashCard does NOT process refunds directly. All refunds are handled according to the policies of the Partner venue where the transaction occurred.

Partner Responsibility

• Each Partner venue establishes their own refund policy.
• Refund requests must be directed to the Partner venue where the transaction took place.
• Partners have the sole authority to approve or deny refund requests.
• CashCard has no control over Partner refund decisions.

No Cash Refunds from CashCard

CashCard does not provide cash refunds under any circumstances. If a Partner approves a refund, it will be processed according to their internal policies and may be credited back to your wallet or provided through other means as determined by the Partner.

Wallet balances are subject to Partner policies regarding:

• Expiry Periods: Wallet balances may expire based on Partner-specific timeframes.
• Redemption Windows: Partners may restrict redemption to certain periods or events.
• Partial Refunds: If applicable, governed entirely by Partner policies.
• Transferability: Wallets are generally non-transferable between Partners.

CashCard is not responsible for expired wallet balances. Customer is advised to review Partner-specific terms before adding funds to a wallet.

"Breakage" refers to wallet balances that remain unused and eventually expire. CashCard and Partners are not liable for:

• Unused wallet balances that expire as per Partner policies.
• Customer failure to redeem wallet balance before expiry.
• Loss of credit due to account inactivity.
• Any financial loss resulting from unredeemed balances.

It is the Customer's responsibility to track wallet balances and expiry dates.

Transaction Cancellations

Once a transaction (topup or redemption) is completed and confirmed by the Customer, it cannot be cancelled through CashCard. Any cancellation requests must be directed to the Partner venue.

Account Closure

Customers may request account closure by contacting the Partner venue. Any remaining wallet balance will be handled as per Partner policies. CashCard does not retain customer funds after account closure.

If you have a dispute regarding a transaction or refund:

Step 1: Contact the Partner Venue

First, raise the issue directly with the Partner venue where the transaction occurred. Most issues can be resolved quickly at the venue level.

Step 2: Document the Issue

Keep records of transaction receipts, communication with Partner staff, and any other relevant details.

Step 3: Contact CashCard Support

If the Partner venue is unable to resolve the issue, you may contact CashCard support. While CashCard cannot force Partners to issue refunds, we can facilitate communication and provide transaction records.

CashCard may facilitate refunds in the following exceptional cases:

• Technical errors or system malfunctions that result in duplicate charges.
• Unauthorized transactions due to proven security breaches on CashCard's platform.
• Compliance with legal or regulatory requirements.

All exception-based refunds are reviewed on a case-by-case basis and are at the sole discretion of CashCard management.